Privacy Policy

What information do we keep about you?

We hold personal data about you that you have given us signing up for our newsletter or during the enquiry or purchasing process.

This data comprises: your name, company name, address, phone number, email address.

If you are a customer we may also keep commercial and accounting correspondence between us which may contain personal data.

Our website monitors web visits to help us service our customers and tailor our communications. Please refer to the Privacy Policy on the website for further details on this.

What do we do with the information?

We lawfully process it, with your consent, as follows:

1) For newsletter and mailing list subscribers:

To send you newsletters and other information regarding our products and services plus news items and events that we are either running or are involved in.

2) Additionally for customers and potential customers:

To manage our commercial dealings with you including: our contractual obligations, account management functions and financial functions, as well as keeping you informed of our news and events relevant to you. 

3) Website cookies are used to help us service our customers and tailor our communications.

Please note that card payments are processed by our payment service provider. We do not keep card details 

These are the only purposes for which we use your data.  

Why can we keep the information?

The legal basis for processing your data is our legal and contractual obligations and legitimate interest (communications and information relevant to the services requested or provided), as well as your consent when appropriate (e.g. for subscribers).

Who keeps your information, where is it kept and who can see it?

Our data manager for this data is currently Anna Jacobs, and she can be contacted by email on

Your data is kept on a proprietary software database and is password protected. Emails are kept on our email system which is also password protected. It can only be viewed by our data manager, and personnel involved in or responsible for the communications listed above and in the management and running of our services.

We do not share this information with any other third parties unless required to do so by law, or in order to perform our legal or contractual obligations. 

How long do we keep it?

We ensure your personal data is kept securely. It is deleted under the following circumstances: 

  1. from our mailing list when you unsubscribe from the service;
  2. from our customer records when requested by email or in writing to our data manager.

We reserve the right to retain commercial and accounts information that we are obliged to keep by law or that we need to keep for our legitimate interest in running our business (such as accounts information and commercial records). Accounts records are kept for 6 years.

What are your rights?

Under the regulations you have various legal rights, including the following.

You have the right to:

  • see any data we hold about you free of charge
  • have inaccuracies in any data held about you corrected
  • have information erased (and forgotten by us), subject to retaining commercial and accounts information as described above
  • prevent direct marketing to you by us
  • data portability (to be provided with an electronic copy of the data relevant to you)
  • complain to the regulator (ICO) 

Request to see data

You may request to see the data we hold about you, or instruct us on any of these rights you wish to invoke, by email on We will respond within 30 days.

You can unsubscribe or update your references from our mailing list at any time by clicking the ‘unsubscribe’ and ‘update preferences’ buttons at the bottom of the newsletters or emails that we send you. This will result in your data being automatically updated or erased from the relevant mailing list.