Returns policy

Returns

If you bought your item from our website, you are free to return it, for any reason, within 14 days of receiving it.

You need to tell us within 14 days of receiving your item that you would like to return it. You will then need to return it to us within the next 14 days. We will refund you within 14 days of receiving your product back at our warehouse.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If your product is faulty or damaged details and photos of the fault or damage should be emailed to hello@annajacobsart.com.

To complete your return, we require a receipt or proof of purchase.

Returns shipping

To return your product, you should mail your product to: Anna Jacobs, Fulfilmentcrowd, Matrix Park, Western Avenue, Buckshaw Village, Chorley, PR7 7NB.

The package should be clearly marked in large letters - RETURN

You will be responsible for paying for your own shipping costs for returning your item, unless it was faulty when you received it, in which case we will pay your shipping costs.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


Exchanges

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you need to exchange your item for a different size or design, please send us an email at hello@annajacobsart.com and send your item to: Anna Jacobs, Fulfilmentcrowd, Matrix Park, Western Avenue, Buckshaw Village, Chorley, PR7 7NB - with the package clearly marked in large letters - RETURN


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@annajacobsart.com.


If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.