Returns policy

Returns

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We will only offer returns with refunds on faulty or damaged products. Details and photos of the fault or damage should be emailed to anna@annajacobsart.com. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Unfortunately sale items cannot be refunded.

Exchanges

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you need to exchange your item for a different size or design, please send us an email at anna@annajacobsart.com and send your item to: Anna Jacobs, C&M Hayes, The Farm Store, Waldeshare Road, Ashley, Dover, Kent, CT15 5HZ.

Shipping

To return your product, you should mail your product to: Anna Jacobs, C&M Hayes, The Farm Store, Waldeshare Road, Ashley, Dover, Kent, CT15 5HZ

You will be responsible for paying for your own shipping costs for returning your item if it is an exchange. We will pay your shipping costs if you are returning a faulty product.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at anna@annajacobsart.com.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.