To return your product, you should mail your product to: Anna Jacobs, Fulfilmentcrowd, Matrix Park, Western Avenue, Buckshaw Village, Chorley, PR7 7NB.
The package should be clearly marked in large letters - RETURN
You will be responsible for paying for your own shipping costs for returning your item, unless it was faulty when you received it, in which case we will pay your shipping costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.