Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to: Anna Jacobs, C&M Hayes, The Farm Store, Waldeshare Road, Ashley, Dover, Kent, CT15 5HZ
You will be responsible for paying for your own shipping costs for returning your item if it is an exchange. We will pay your shipping costs if you are returning a faulty product.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.